Informativa sulle spedizioni
Shipping From Japan
All orders are shipped from Japan.
We carefully inspect and pack each item before shipment to help ensure that your order arrives safely.
Please note that even when a U.S. order is handled under DDP / Delivered Duty Paid terms, the order is still shipped from Japan.
Handling Time
The handling time for each product is based on the period stated on the product page or elsewhere on our website.
For pre-order items, shipping will begin after the product is released or after the item has arrived at our facility. Orders will be shipped sequentially once they are ready.
Please note that handling times may vary depending on the product type, availability, release schedule, and order volume.
Shipping Carriers
We use the following shipping carriers and postal services:
- Japan Post
- USPS or other local postal delivery partners for final delivery in certain countries
- FedEx
The available shipping method may vary depending on the destination country, package size, product type, and shipping conditions.
Estimated Delivery Time
Estimated delivery times vary depending on the destination country, shipping carrier, customs processing, and local delivery conditions.
Please note that all delivery dates are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs clearance, local postal services, natural disasters, holidays, strikes, or other circumstances beyond our control.
Customs Duties, Import Taxes, DDU, and DDP
Most international orders are shipped on a DDU / Delivered Duty Unpaid basis.
DDU means that import duties, taxes, customs fees, brokerage fees, or other charges may be applied by your country’s customs authorities or the shipping carrier before or upon delivery.
These charges are not included in the product price or shipping fee paid at checkout and are the responsibility of the customer, except for eligible U.S. orders handled under DDP as described below.
For U.S. Orders of USD $800 or Less
Eligible orders shipped to the United States with an order value of USD $800 or less are handled under DDP / Delivered Duty Paid terms.
For these eligible U.S. orders, the applicable prepaid duty amount is collected at checkout based on the order value. This amount may be included in the shipping charge or shipping method shown at checkout.
If your order is eligible for DDP, duties are prepaid at checkout and no additional duty payment is required upon delivery.
This does not mean that the order is shipped from within the United States. All orders are shipped from Japan.
For U.S. Orders Over USD $800
U.S. orders over USD $800 may not be eligible for the DDP shipping method.
In that case, import duties, customs fees, brokerage fees, or other charges may be collected by the carrier or U.S. customs authority before or upon delivery.
For Non-U.S. Orders
Orders shipped to countries outside the United States are generally shipped on a DDU / Delivered Duty Unpaid basis.
Import duties, VAT, GST, customs fees, brokerage fees, or other local charges may be collected by the carrier or local customs authority and are the responsibility of the customer.
Please check with your local customs office for more information before placing an order.
Customs Clearance
International shipments may be subject to customs inspection and clearance procedures.
Customs processing may cause delays, and we cannot control or predict the time required for customs clearance.
If customs authorities or the shipping carrier require additional information from the customer, it is the customer’s responsibility to respond promptly.
Incorrect or Incomplete Address
Please make sure that your shipping address is complete and accurate before placing your order.
We are not responsible for delivery issues, delays, or returned packages caused by an incorrect or incomplete shipping address provided by the customer.
If a package is returned to us due to an incorrect address, failed delivery, refusal to pay customs duties or taxes, or failure to collect the package, the customer may be responsible for additional shipping fees, return shipping fees, and any related charges.
For eligible U.S. DDP orders, duties are prepaid at checkout. However, the customer is still responsible for providing a complete and accurate delivery address and for responding to any carrier or customs requests if required.
Lost, Delayed, or Damaged Packages
Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.
If your package is delayed, lost, or damaged during transit, please contact us and we will do our best to assist you with the carrier’s investigation or claim process.
Please inspect your package upon delivery. If your item arrives damaged, please contact us as soon as possible with your order number and clear photos of the package and item.
Combined Shipping
If you place multiple orders, combined shipping may be possible depending on the order status, product availability, and shipping schedule.
Please contact us as soon as possible if you would like to request combined shipping. We cannot guarantee that combined shipping will be available after an order has been processed.
Please note that combined shipping may affect the total order value and may change whether a U.S. order is eligible for DDP.
Pre-Order Items
If your order includes pre-order items, the order will generally be shipped once all items are available, unless otherwise stated on the product page or agreed separately.
Release dates and arrival schedules are subject to change by the manufacturer, publisher, distributor, or supplier. We are not responsible for delays caused by changes in release schedules or supply conditions.
Contact Us
If you have any questions about shipping, customs duties, DDU, DDP, or import charges, please contact us before placing your order.
hello@jbtrading.jp