Informativa sulle spedizioni

Shipping from Japan

All orders are shipped from Japan. Each item is inspected and packed with waterproof and rigid protection appropriate to the item.

 

Handling time

Orders usually ship within 10 business days after payment is confirmed. Pre-order items ship after the official release date and arrival at our facility. The product page takes priority if a different handling time is stated.

 

Carriers and tracking

Japan Book Trading uses FedEx or Japan Post, selected according to the destination, parcel size, item type, and current service availability. Tracking is sent by email after dispatch.

Delivery estimates are not guaranteed and may be affected by customs processing, carrier conditions, holidays, weather, or other circumstances outside our control.

 

Import duties and taxes

U.S. orders are shipped Delivered Duty Paid (DDP), regardless of order value. Japan Book Trading arranges applicable import duties and tariffs, so no import duty should be due on delivery. Orders outside the U.S. may be subject to local import taxes, customs duties, and carrier fees collected from the recipient.

U.S. state or local sales tax, when applicable, is separate from import duty and is shown at checkout. Customs or the carrier may still request information needed to clear the shipment.

For destinations outside the U.S., final charges are determined by local customs and the carrier. Please review our Shipping & Duties page for destination-specific guidance.

 

Customs clearance

International shipments may be inspected by customs. If customs or the carrier requests information from the recipient, the recipient must respond promptly to avoid delay or return.

 

Addresses and returned parcels

Please provide a complete and accurate delivery address. Additional shipping, return, tax, duty, or carrier costs caused by an incorrect address, failed delivery, refusal of non-U.S. import charges, or failure to collect a parcel may be deducted from any eligible refund or charged before reshipment.

 

Lost, delayed, or damaged parcels

If a parcel is delayed, lost, or damaged in transit, contact us with the order number. For damage, include clear photographs of the parcel and item so we can assist with the carrier investigation or claim.

 

Combined shipping and pre-orders

Combined shipping may be possible before an order is processed. Orders containing pre-order items generally ship when all items are available unless the product page or a separate agreement states otherwise.

 

Contact

Questions about shipping or import terms can be sent through our contact page before ordering.