Japan Book Trading + Y Goods Japan
A question before you buy. Help after it arrives.
The same team handles enquiries for both stores. Use the form below or email hello@jbtrading.jp.
Before ordering
Include the product link, your destination country and the detail you need confirmed. For games, tell us the model or region you plan to use. For pre-orders, include any required date.
About an existing order
Include your website order number and the email used at checkout. For damage or a mismatch, send photographs by email and keep the packaging.
Please do not send passwords or payment-card details.
I bought on eBay. Where should I contact you?
Please use the messages for the relevant eBay order. This keeps your enquiry with the correct transaction and account. For an order placed on this website, use this form or email us.
How do I request a return?
Contact us before sending an item back. Our current refund policy provides a 30-day request period after receipt, subject to its conditions and applicable rights.
Useful before you write: Shipping & duties → · Pre-orders → · Buying guide →